Privacy Policy - Alkof Holidays

Alkof Holidays has always honored its users’ rights to data privacy and protection. Over the years, we’ve demonstrated our commitment to this by consistently exceeding industry standards. We have no need to collect and process users’ personal information beyond what is required for the functioning of our products, and this will never change.

Introduction

To start with an important fact: We shall never sell your personal information (Data) to any 3rd parties. We will only share your details with 3rd parties that you expressly consent to being shared with. We take your right to privacy seriously and want you to feel comfortable using our digital platform (website, and other digital services). This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our website. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms and Conditions.

1) What is personal data?

Any data that relates to an identifiable or identified individual. Personal data extends beyond a person’s name or email address. Personal data includes your personal details (e.g. name, address, contact details, nationality, date of birth). In addition, this may include order / booking data (e.g. payment orders), data from the fulfillment of our contractual obligation (e.g. insurance details), advertising and documentation data (e.g. browser records), register data, image and sound data (e.g. telephone recordings), information from your electronic communication with us (e.g. cookies) as well as data for compliance with legal requirements.

2) Processing of Data

Your data is processed by Alkof Holidays. Alkof Holidays processes your personal data that we receive from you as part of our business relationship. Your personal information (Data) is necessary for the management of your tour booking and additional services.

3) Types of Data and how we collect Data?

(i) User Information

We collect user information in 2 ways, their personal information, and non-personal information or user's technical information. We collect user personal information in a variety of ways, such as when a user visit our site, register on the site, and/or subscribing to our Email Newsletter's on our site. We will collect your personal information only if you voluntarily submit such information on our site. We also collect non-personal or our website visitor's technical information when they visit our Site. Non-personal information may include the browser name, operating system, visitor's location, and IP address.

(ii) Cookies

Like many platforms, we set and use cookies to enhance your user experience, such as retaining your personal settings.

Please take note that your user name, e-mail address, or other submissions that you make on our website alkofholidays.com may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many platforms, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information.

4) How do we use this information?

• Location-related information: We use your current location (via IP address) to check visitor's country (To check from which country we receive maximum numbers of visitors on our website)
• Promote safety, integrity and security: We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad user experiences, maintain the integrity of Alkof Holidays, its Products, and data, and promote safety and security on Alkof Holidays, and for all the data we collect.
• Marketing and Communication with you: We use the information we have to send you marketing and email communications, communicate with you about Alkof Holidays, our Products, and let you know about our policies and terms of use. We also use your information to respond to you when you contact us, to assist you better with an existing or upcoming booking.

5) How is the information shared?

Upfront, we do not sell any of your information to anyone. Your information is shared with other parties/3rd parties in the following ways:

i) Vendors and service providers:

We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Products are used, providing customer service, facilitating payments or conducting surveys.

We are required to communicate and share your information (name, your nationality, your phone number, your email address, and other information provided, including all the information entered into the booking form, when making a booking, and other information collected post-booking) with the hotels/accommodation for room bookings, with our local transport department/associate partners for easy of assistance at airport pickups/drops & sightseeing, and with our associate partners within any Indian State. In order to help and assist you, we furthermore share all this information with a few selected Alkof Holidays staff so that they can assist you better with your communication, existing or upcoming Product bookings. We require this information to process your tour.

We do not guarantee that the scale of data protection in any other country outside India, reaches the same level of protection as within the India. By choosing a tour that takes place in any country other than India, you are aware of the fact that the transfer of personal data to a third country is necessary for the performance of the contract between you and Alkof Holidays.

Payment Gateway: Alkof Holidays uses a 3rd party payment gateway called Ccavenue (Infibeam Avenues Limited.), to ensure your personal and sensitive credit card information is securely stored. Your credit card details are NOT stored on Alkof Holidays, instead your information is securely stored and encrypted with Ccavenue. Ccavenue are fully PCI-DSS compliant and to transfer information between Alkof Holidays and Ccavenue we use a 256bit SSL certificate from Cpanel Inc. In layman terms this means when you save or update your credit card details on Alkof Holidays, these details are being securely stored within Ccavenue's fully secure vaults to ensure your information cannot be used by malicious 3rd parties. Alkof Holidays and its employees are unable to view your cardholder information as Ccavenue truncate your credit card details. You may add, update or delete your credit card information whenever you like; traveler should visit your Settings page in Ccavenue.

We share analytics and browsing data with third parties such as Google, Facebook, and other third parties for marketing and analytics purposes, including improving Alkof Holidays as a product. Most of this data is, however, only accessible on an aggregate manner.

Our auditors and other people may have access to some of your booking data, but merely from a legal perspective, e.g. when we’re having our accounts audited by an accredited auditor company.

We share personal data with advertising partners, including your email address, as part of the marketing of our services through third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes.

(ii) Information about your active status:

When you’re logged-in on Alkof Holidays, we get signals that you’re active, or when you last used Alkof Holidays.

(iii) Public information:

Public information on Alkof Holidays can in principle be seen by everybody, including if other people don’t have an account in Alkof Holidays. This includes comments you make to a travel article or blog post. We may furthermore share questions or concerns that you raised with Alkof Holidays Customer Service, and provide an answer to such questions publicly, to better assist other users of Alkof Holidays.

(iv) Content others share or re-share about a page on which you’ve contributed some content:

When you post a comment, make a review, upload an image, or in any other way make some information publicly available on Alkof Holidays, such information may be shared via Alkof Holidays or other channels by other users.

(v) Law enforcement or legal requests:

We share information with law enforcement or in response to legal requests.

6) Data Storage Periods

Alkof Holidays processes your personal data for the duration of the entire business relationship (from the initiation, performance until the termination of the contract) and furthermore according to the legal safe-keeping and documentation obligations. The statutory limitation periods – in some cases up to 30 years – it must be taken into consideration for the data storage period.

7) How can you exercise your rights provided under GDPR?

Under the General Data Protection Regulation, you have the right to access, edit, and correct the information in your account by signing into your Account. Furthermore you have the right to revoke any consent given at any time with future effect. You have the right to object to the use of your data. You may request deletion of your user account, the right of objection against processing and the right to data portability by contacting us. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. Please see our Terms and Conditions.

8) Changes to this Privacy Policy

We may make changes to this Policy from time to time without notification.

9) No Guarantees

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

10) Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. If you continue to visit our website, it signifies your acceptance of our company privacy policy.

This document was last updated on April 30, 2020