Cancellation Policy - Alkof Holidays

Effective April 1, 2023, the following cancellation terms apply to all bookings made on our website:

Cancellation Notification:

In the event of canceling tour/travel services for any avoidable/unavoidable reasons, please notify us in writing. The cancellation policy is applicable to new tour bookings made on or after April 1, 2023. Charges will be applied from the date we receive written advice.

Cancellation Charges:

1. Cancellation Terms Policy (i):
   • If you cancel at least 16 days in advance of the scheduled departure, no cancellation fee applies.
   • Up to 15 days prior to arrival or No Show: No Refund
   • Please Note: Policy (i) applies to tours with 3-star & 3-star deluxe accommodations only, excluding tours with flights/trains/wildlife safari/tours featuring 4-star, 5-star, or 5-star deluxe hotels or customized itineraries.
2. Cancellation Terms Policy (ii) for Christmas and New Year Tours (20 December to 5 January):
   • If you cancel at least 31 days in advance of the scheduled departure, no cancellation fee applies.
   • Up to 30 days prior to arrival or No Show: No Refund
   • Please Note: Policy (ii) applies to tours with 3-star, 3-star deluxe, & 4-star accommodations only, excluding tours with flights/trains/wildlife safari/tours featuring 5-star or 5-star deluxe hotels or customized itineraries.
3. Cancellation Terms Policy (iii) for Tours with Flights/Trains/Wildlife Safari, Special Festival Tours, or Customized Itineraries:
   • If you cancel at least 60 days in advance of the scheduled departure, a 10% cancellation fee applies to the total tour cost.
   • If you cancel between 45 to 60 days in advance, a 50% cancellation fee applies to the total tour cost.
   • Up to 45 days prior to arrival or No Show: No Refund
   • Please Note: Policy (iii) applies to tours with 3-star, and 4-star hotels/accommodation only. This policy does not includes tour packages with 5-star or 5-star deluxe hotels (Oberoi Hotels & Taj Group of Hotels).
4. Cancellation Terms Policy (iv) for Tours with 5 Star Accommodation and 5 Star Deluxe Hotels (Oberoi & Taj Group) including Flights/Trains/Wildlife Safari, Special Festival Tours, or Customized Itineraries:
   • If you cancel at least 60 days in advance, a 10% cancellation fee applies to the total tour cost.
   • Up to 60 days prior to arrival or No Show: No Refund
   • Please Note: Refunds for cancellations after commencement are limited and depend on recoverable amounts from hoteliers/contractors. Date change requests during the cancellation period are considered cancellations, with fees applied as mentioned above. We do not refund for unused hotel accommodation, chartered transportation, missed meals, etc.

Our Liabilities & Limitations:

• Any increase in entrance fees, taxes, fuel costs, or guide charges by the Government of India after finalizing the Tour/Service Cost will be charged as extra.
• Alkof Holidays acts as an agent for hotels, airlines, transporters, railways, and contractors, and all services are subject to their terms and conditions.
• Itineraries are samples, and changes may occur due to factors such as weather, road conditions, participant physical ability, etc. We reserve the right to change schedules for safety, comfort, and well-being.
• Our rates are based on negotiated rates with hotels, airlines, etc., subject to their right to modify rates without notice. We are not responsible for delays or alterations due to natural hazards, flight cancellations, accidents, breakdowns, weather, sickness, political closures, or other incidents.